Shipping & Return Policy
Shipping & Returns Policy
Shipping Fee & Time
- Free Expedited Shipping for HISEA Adventurers in the contiguous United States. Sign up now to enjoy!
- It charges $9.99 for each order for guest customers.
- All orders will be shipped within 2-5 days after we received your payment.
- If an order consists of several products, we will try to ship them together and make sure all your items reach you at the same time. However, as different products have different sizes and conditions, they may be shipped via different couriers. You will receive a respective email notification for different tracking.
- Once your order is shipped and get a tracking number, you will receive a shipping information email automatically from HISEA. Please check the email address that you used to place an order for the tracking details. If you haven't found the email, please check your spam box and add [email protected] to your contact list to receive our emails correctly.
We accept order cancellation before the product is shipped. If the order is canceled, you will get a full refund. We cannot cancel the order if the product is already shipped out. You can choose to return the product(s) you ordered upon delivery. Check the Returns and Refunds policy below for more details.
- A correct and complete delivery address is essential. P.O Box is not supported at present. Currently, we only ship orders to the USA.
- Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.
- For guest customers, we offer free returns within 30 days upon delivery; if you have registered to be HISEA Adventurer, we will extend it to 45 days.
- Please contact us for returns via [email protected] with your order number and the reason, we will inspect your return request. Once your return request is approved, we will inform you to send back the item to our shipping address. Usually, it will take around 3-5 business days for inspection and response. Once confirmed, we will email you about the result and finish the refund within 5 business days.
- For all the requests, we will confirm whether the reason is due to product issues; if the reason is due to our product issues, we will take responsibility and replace a new one for you instead of you returning the item.
All the refund requests will be responded within 3-5 days, we will first confirm whether you have to return the items or not and inform you the following steps.
If the item is needed to be returned, check the return policy part to know how to proceed.
If the item is not needed to be returned, we will confirm whether the request meets the following conditions, if it meets the conditions that refund policy could be applied, then we will send the refund to you within 3 business days.
Under the following conditions, the refund policy will be applied:
- Due to product issues, your return request has been approved while we do not have stocks for the items you asked for at the moment.
- Due to product issues or other unpredictable reasons, product status is not as described and you do not want to keep it.
- You canceled your order before we ship it.
Under the following conditions, refund is not applicable:
- Items with a sale tag.
- Items with a final sale tag.
- Items fully paid by reward points.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.