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Loyalty Program

HISEA Loyalty Program Benefits

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    Reward Points

    Every penny you spent on HISEA products will be turned into your points. $1 = 1 point, every 200 points gets you a $10 reward on your next purchases!

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    Birthday Gifts

    Celebrate your birthday with HISEA! You're always a family member of HISEA. Family members definitely should get gifts on the day!

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    Lifetime Warranty

    100-Year with Your Lifetime Warranty, you don't hear it wrong. It's our promise and we will keep it whenever there's something wrong with our products!

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    Field Testing

    Take part in our Field Testing for new products and share your honest feedback, you're the boss!

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    Exclusive Pre-Sale

    Enjoy exclusive Pre-sale opportunities to be the first to try HISEA's new releases!

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    Exclusive Brand Hat

    Being HISEA explorer means there are always adventures, the brand hot would be your companion going through all the journeys!

HISEA Member Levels

  • Standard

    $0
    Register on Website

    Requirement

    • Earn Points
    • Birthday Gifts
    • Lifetime Warranty
    • Field Testing
    • Loyalty Rewards Shop
    • Exclusive Pre-Sale
    • Exclusive Brand Hat
    • Forever 10% Discount
  • Silver

    $0-499
    Lifetime Purchase

    Requirement

    • Earn Points
    • Birthday Gifts
    • Lifetime Warranty
    • Field Testing
    • Loyalty Rewards Shop
    • Exclusive Pre-Sale
    • Exclusive Brand Hat
    • Forever 10% Discount
  • Gold

    $499-999
    Lifetime Purchase

    Requirement

    • Earn Points
    • Birthday Gifts
    • Lifetime Warranty
    • Field Testing
    • Loyalty Rewards Shop
    • Exclusive Pre-Sale
    • Exclusive Brand Hat
    • Forever 10% Discount
  • Platinum

    over $1000
    Lifetime Purchase

    Requirement

    • Earn Points
    • Birthday Gifts
    • Lifetime Warranty
    • Field Testing
    • Loyalty Rewards Shop
    • Exclusive Pre-Sale
    • Exclusive Brand Hat
    • Forever 10% Discount
JOIN NOWorSIGN IN

Frequently Asked Questions

What is HISEA Member Program?

HISEA Member Program is a loyalty program made for our loyal customers to provide premium services and exclusive offers. Our members could enjoy a lifetime warranty, free shipping, field testing, and more brand-related benefits.

How to join HISEA Member Program? Is it free?

It's TOTALLY FREE to join the program! Register Now on our website to become Member members!

How to earn reward points?

Member members earn points for every dollar spent on hisea.com and our Amazon storefront, eBay Storefront. $1=1 reward point. After you placed an order, you can check your order status on the "My account-My orders" page, once the order status is "On Delivery" the reward points will be rewarded to you. You can claim your orders placed on other platforms to redeem the reward points.

How to claim my reward points for previous orders placed on other platforms?

After your registration to be our members, navigate to the "My account- My orders" page, then scroll down to the "Redeem Orders" part. Then choose the platform and fill in the order number to claim. Once confirmed, the points will be put in your reward points balance right now.

How to use reward points?

Reward points can be used for future orders, 200 points = $10, you can choose the amount to use when checkout on our website. For example, you can choose to use 20 points for $1 off your order. The reward points will be deducted upon usage. Where can I find my reward points balance and records?

Where can I find my reward points balance and records?

You can check your point balance and points records on "My account- loyalty program" page. Reward points will be valid for 12 months from the time you earn it.
*We will have more methods to earn points for Member members in the future, stay tuned :)

Can I pay with only reward points?

Yes, if your reward points balance equals or greater than the order total, then you can use reward points to pay the order. For example, you have 600 points, which could be used for $30 off your next order, now you are going to buy a product value of $30. Then you can choose to use 600 reward points when checkout, you won't be charged extra money for this order.

How many reward points can I earn for orders with discounts?

You can earn the exact value of the order as the reward points, for example, the original price for AquaX Women Rubber Neoprene Rain Boots is $44.99, you used a 50% discount code for the order, which means the order total is $25. You will earn 25 points once the order is finished.

How to apply for field testing?

Once you reached Member - Silver lever, we will send you an email invitation to fill out a form to become our field tester and we will contact you for product testing according to your preferred category of product available to test.

Will you notice us if there are any updates on reward points?

There may be some small changes to the reward points policy, please refer to the page content. We will not notify you unless there are big changes to the loyalty program