100-YEAR WITH YOUR LIFETIME WARRANTY
Register your products now and enjoy lifetime warranty provided by HISEA.
We will replace items registered with a lifetime warranty with a brand new pair if the item was damaged or broken unintentionally. Each pair owns one replacing opportunity.
Feel free to place your order and enjoy our premium services!
How it works
Register Your Product
Fill in the form below to finish the registration. Won't take more than 2 minutes
Check Email Confirmation
Check your email inbox and save the warranty confirmation email.
Claim Warranty In Need
Contact us to claim your warranty if there's something wrong with the your products
Have not owned any HISEA products? With lifetime warranty guarantee, give us a shot!Shop Our Best Sellers
Frequently Asked Questions
How to claim my warranty?
If there's something wrong with your registered product, you can claim your warranty in this page: www.hisea.com/claim-warranty. Our support team will take care of your request, we usually reply within 36 hours.
Will My Product Be Repaired Or Replaced?
If your warranted product by HISEA fails due to a manufacturing defect in materials or workmanship, our first option will be to replace it with a brand new pair without return, free of charge.If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it.
Who pays for shipping?
Damage covered under warranty could be replaced free of charge or refunded without return. Damage not covered under warranty may be replaced for free as well. But you need to pay for the return shipping cost, while we pay for postage of shipping back. Customer Service will contact you directly to discuss your options.
How does it take for replacement?
We may ship out replacement product within 2 business and you may expect to receive them in 3-7 business days, depending upon your shipping address. If you have further questions, please contact our CS team at [email protected]
Is Normal Wear And Tear Covered By Warranty?
HISEA lifetime warranty covers manufacturing defects in materials and workmanship, regardless of the age of the product, but it does not cover normal wear and tear. Wear and tear are damage that naturally and inevitably occurs as a result of normal use. We offer a one-year warranty on all HISEA items without any conditions.