Claim Warranty
Your Journey, Our Commitment
We aim to make the warranty process straightforward. If you believe your boots qualify for a warranty claim, follow these steps:
Step1. Verify Eligibility
Ensure that your products’ lifetime warranty have been registered and the issue falls under the warranty coverage.
For more details, please visit Lifetime Warranty.
Step2. Prepare Documentation
Order Number: Provide your order number which can be found on the platform where you purchase our products from. This helps us verify the original ownership and product details.
Photos: Take clear photos of the product defect or damage for faster assessment.
Step3. Fill In The Form And Claim Warranty
Natural rubber and neoprene upper are very durable, feel free to use the brush to clean with a spray of water or scrubbing with soap and cold water gentlely.