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Help & FAQs


  • What is your shipping and return policy?

    Please check our Shipping & Return Policy here.

  • Where can I find Size Charts?

    Size charts are located in the product image section on the Product Page.

  • Where can I find the boot's dimension?

    In the product image section on the Product Page.

  • Is the neoprene portion waterproof?

    Yes, the premium neoprene we use enables you fearless of water.

  • Will my feet get sweaty in boots?

    We use breathable H-mesh lining to wick sweat away.

  • What size should I choose if my feet length falls between two sizes?

    We recommend you choose the larger size as there will be more room for socks.

  • What can I do if my boots are worn broken?

    We provide a lifetime warranty and can offer free exchange if your boots are broken under normal use. Contact customer support team for the service.

  • Where are HISEA products made?

    HISEA products are designed and developed here in Long Beach, California, and manufactured around the world.