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Help & FAQs

What is your shipping and return policy?

Please check our Shipping & Return Policy here.

Where can I find Size Charts?

Size charts are located in the product image section on the Product Page.

Where can I find the boot's dimension?

In the product image section on the Product Page.

Is the neoprene portion waterproof?

Yes, the premium neoprene we use enables you fearless of water.

Will my feet get sweaty in boots?

We use breathable H-mesh lining to wick sweat away.

What size should I choose if my feet length falls between two sizes?

We recommend you choose the larger size as there will be more room for socks.

What can I do if my boots are worn broken?

We provide a lifetime warranty and can offer free exchange if your boots are broken under normal use. Contact customer support team for the service.

Where are HISEA products made?

HISEA products are designed and developed here in Long Beach, California, and manufactured around the world.