Question 1

Is it safe to order on your website?

Accepted Answer

Yes! We take your privacy and information security seriously. We use trusted third-party security technology, including Secure Sockets Layer (SSL) encryption, to help protect your information during financial transactions.

Question 2

Can I make changes to my order after it's been placed?

Accepted Answer

Sorry, orders can't be changed once they're placed. Our system begins processing your order shortly after it is placed, and our shipping team may start preparing it for shipment. Please double-check all your order information before placing your order.

Question 3

How can I check my order status?

Accepted Answer

You can check your order status through the " Track Your Order " link in the footer of our website. You'll need your order number and email address to look up your order.

Question 4

Can I use discount codes, and where do I enter them?

Accepted Answer

Yes! You can use valid discount codes found on social media or deal websites. Simply enter your discount code at checkout to apply your discount.

Question 5

Do you offer discounts for military members, first responders, and medical workers?

Accepted Answer

Yes! We're proud to offer discounts to honor and support their service and contributions. To apply for our military discounts, visit here . To apply for our first responders discounts,visit here . To apply for our medical worker discounts,visit here .

Question 6

Can I use multiple discount codes on the same order?

Accepted Answer

Sorry, discount codes can't be combined on a single order. You can use the discount code that offers you the most savings.

Question 7

I saw your products on other platforms like Amazon and eBay. Are they legitimate?

Accepted Answer

Yes! We have official storefronts on Amazon, eBay, and Walmart, and they are all legitimate. Feel free to shop on these platforms if it's more convenient for you.

Question 8

Do you offer a warranty for all of your products?

Accepted Answer

Yes! We offer a lifetime warranty on all footwear products and waders. Simply register your warranty here to get started!

Question 9

What's the warranty policy?

Accepted Answer

You can find more details on our warranty page .

Question 10

How do I register my warranty?

Accepted Answer

You can register your product warranty on our warranty page .

Question 11

Do you provide a warranty for products purchased on other platforms or from other stores?

Accepted Answer

We only provide warranty coverage for products purchased through our official sales channels and authorized stores. Currently, this includes products purchased on HISEA.com, the HISEA Amazon storefront, the HISEA eBay storefront, and the HISEA Walmart storefront. If you have any questions about the warranty on your purchase, feel free to contact our support team at cs@hisea.com . We'll be happy to help!

Question 12

How do I claim my warranty?

Accepted Answer

You can find the warranty claim page in the footer of our website, or simply visit here .

Question 13

Do you offer repair services?

Accepted Answer

Sorry, we don't currently offer repair services. You can find more details on our warranty page .

Question 14

Do you have a size chart for reference?

Accepted Answer

Yes. You can find our universal size chart on the Size Chart page. For more detailed sizing information, please refer to the size chart on each product page.

Question 15

What's the difference between the Size Chart page and the size chart information on each product page?

Accepted Answer

For more detailed sizing information, please refer to the size chart on the product page. The Size Chart page provides a universal reference.

Question 16

Why do your sizes differ from other brands?

Accepted Answer

There's no universal industry standard for footwear sizing. We do our best to provide detailed size information to help you find the right fit. If you have any questions about sizing before you purchase, feel free to contact us .

Question 17

How do I measure my foot size before placing an order?

Accepted Answer

1. Place a blank sheet of paper on a flat surface, with one edge against a wall or other 90° surface. 2. Place your foot on the paper with your heel against the wall. 3. Mark the end of your longest toe with a pen or pencil. 4. Measure both feet in inches and use the larger of the two measurements. 5. Compare your measurement to the size chart here. 6. When comparing your measurement to the chart, choose the closest larger measurement according to your country's sizing standard. For more details, visit our sizing guide here .

Question 18

Do you offer half sizes for your boots?

Accepted Answer

Yes, we offer half sizes for select styles. Please check the product page to see if the style you're interested in is available in half sizes. If you have any further questions, feel free to contact us .

Question 19

What should I do if I receive the wrong size?

Accepted Answer

We'll look into it. If the wrong size was sent due to our error, we'll take responsibility for sending you the correct size and covering the return shipping costs.

Question 20

Do you offer free returns if I find that I chose the wrong size after trying them on?

Accepted Answer

Sorry, we don't offer free returns in this case. You can still request a return and we'll refund your order, but you'll need to cover the return shipping costs.

Question 21

What are your shipping methods, costs, and delivery times?

Accepted Answer

We offer expedited shipping to both guest customers and registered members. Guest customers pay $9.90 for expedited shipping, while registered members enjoy free shipping. Delivery usually takes 3–5 business days.

Question 22

Do you offer free shipping?

Accepted Answer

Yes, shipping is free for registered members. Guest customers pay $9.90 for expedited shipping. You can sign up here to become a member and enjoy free shipping!

Question 23

What if I enter the wrong shipping address when placing my order?

Accepted Answer

Please contact us as soon as possible, and we'll do our best to update the address for you. However, we can't guarantee the change, since our shipping department processes orders based on the information in our order system. Please double-check your address at checkout, as customers are responsible for providing a correct shipping address.

Question 24

Do you ship internationally?

Accepted Answer

Currently, we only ship within the United States. We hope to expand to more regions in the future.

Question 25

Do you offer one-day shipping?

Accepted Answer

Sorry, we don't currently offer one-day shipping. We offer expedited shipping, which usually takes 3–5 business days.

Question 26

What carriers do you use?

Accepted Answer

Most of our orders are fulfilled by Amazon.

Question 27

What's your return policy?

Accepted Answer

You can find all the details on our Return Policy page .

Question 28

How long do I have to return the items?

Accepted Answer

You can submit a return request within 30 days of receiving your order. Just email us at cs@hisea.com to get started.

Question 29

Do you offer free exchanges?

Accepted Answer

Sorry, we do not offer free exchanges. If you have any questions or concerns about your order or products, please feel free to contact us. Our support team will be happy to help.

Question 30

How do I apply for a return?

Accepted Answer

Please email us at cs@hisea.com with your order number and the reason for the return. Our support team will assist you with the return process.

Question 31

When will I receive my refund?

Accepted Answer

Usually, it takes 3–5 business days to receive your refund after we confirm your return request.

Question 32

What payment methods do you accept?

Accepted Answer

We accept credit cards (American Express, Mastercard, and Visa), PayPal, and Sezzle.

Question 33

Can I pay using multiple cards or payment methods?

Accepted Answer

Sorry, our payment system does not support using multiple cards or payment methods for a single order.

Question 34

Do you charge tax on each order?

Accepted Answer

Currently, we only sell through online channels, and our company is located in a state with no sales tax, so you don't need to pay sales tax at this time.

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