Question 1

Is it safe to order on your website?

Accepted Answer

Yes, we take your privacy and your information seriously, and apply trustworthy third-party software including Secure Sockets Layer ('SSL') for all financial transactions.

Question 2

Can I make changes to my orders after it was placed?

Accepted Answer

Sorry, you can't make changes to your order once it's placed. Our system will receive your order and starts processing your order once it's placed, and our shipping department will receive the order and start the shipping so please make sure to check the information carefully when placing the order.

Question 3

How can I check my order status?

Accepted Answer

You can check our website's footer link and visit " Track Your Order " page to check the status of your order. You should have the order number and email to check it.

Question 4

Can I use discount codes when purchasing and where to use it?

Accepted Answer

Yes you can use discount codes you find in social platforms and deals websites if they are still valid to use. You can enter it when checkout.

Question 5

Do you offer discounts for military, first responders, and medical workers?

Accepted Answer

Yes, we honor these people for their contributions! To apply for military discounts, visit here . To apply for first responders discounts, visit here . To apply for medical worker discounts, visit here .

Question 6

Can I stack mutiple codes on the same order?

Accepted Answer

Sorry, you can't stack discounts on the same order. You can choose to use the biggest discounts to use.

Question 7

I saw your products on other ecommerce platforms like Amazon and eBay, are they legit?

Accepted Answer

Yes, we have our official Amazon, eBay and Walmart storefronts. They are legit. Please feel free to make your purchase there if you want.

Question 8

Do you provide warranty for all of your products?

Accepted Answer

We provide a lifetime warranty for all footwear products and waders. You just need to register your warranty  here and enjoy it!

Question 9

What's the warranty policy?

Accepted Answer

You can check more details on our warranty page.

Question 10

How to start my warranty?

Accepted Answer

You can register a warranty for your products on our warranty page.

Question 11

Do you provide warranty for products purchased on other platforms or stores?

Accepted Answer

We only provide the warranty for products that purchased on our official sales channels and authorized stores, currently we only provide the warranty for products purchased on hisea.com, HISEA Amazon storefront, HISEA eBay storefront, and HISEA Walmart storefront. If you have questions about the warranty of your purchased products, please feel free to contact our support team at cs@hisea.com , we will help you out!

Question 12

How to claim my warranty?

Accepted Answer

You can find the claim warranty page in our footer links, or just visit here .

Question 13

Do you offer repair services?

Accepted Answer

Sorry, currently we do not provide repair services. For more details, you can take a look at our warranty page.

Question 14

Do you have size chart for reference?

Accepted Answer

Yes, you can check the universal size chart in our size chart page, for detailed size chart, you can check it in product page.

Question 15

What's the difference between your size chart page and the size chart info. in product page?

Accepted Answer

If you want detailed size chart, please refer to the size chart in product page. The universal size chart page is provided for reference.

Question 16

Why does your size are different with other brands?

Accepted Answer

There is no industrial standard for footwear. We tried our best to provide detailed size information for your reference. If you have any questions about the sizes before purchasing, feel free to contact us .

Question 17

How to measure my foot size before placing the order?

Accepted Answer

1) Place a blank sheet of paper on a flat surface, against a wall or other 90° surface. 2) Place your foot on the paper, heel against the wall. 3) Mark the end of the longest toe with a pen or pencil. 4) Measure both feet in inches and use the larger measurement between the two feet. 5) Read your measurement and compare it to the size chart here. 6) When comparing to the chart, use the closest larger measurement to determine your size, per your country's standard. For more info, you can check our guide page, visit here .

Question 18

Do you offer half sizes for your boots?

Accepted Answer

We do provide half sizes for certain styles, you can check the product page to check whether it has half size or not, if you have any further questions, feel free to contact us .

Question 19

What should I do if I received the wrong size from you?

Accepted Answer

We will confirm the case, if it's our fault to send the wrong size to you, we will take the responsibility for sending the right size to you and cover the return fees for you.

Question 20

Do you offer free returns when I found I picked the wrong size after wearing it?

Accepted Answer

Sorry, we do not offer free returns at present. You can ask for a return and we will refund you for the order, while you have to cover the shipping fees yourself.

Question 21

What are your shipping methods, shipping costs and the delivery time?

Accepted Answer

To provide better shopping experiences to our customers, we provide expedited shipping for both guest customers and registered members and guest customers only have to pay $9.9 for using our expedited shipping, registered members enjoy free shipping. Usually it will take around 3-5 business days to deliver.

Question 22

Do you offer Free Shipping?

Accepted Answer

Yes, we offer free shipping for our registered members, and only charge $9.9 for guest customers. You can sign up here to become our member and enjoy free shipping!

Question 23

What if I filled in the wrong address when placing the order?

Accepted Answer

You should contact us asap, we will try our best to correct it for you while we can not assure you we can get it right because our shipping department will ship the orders according to our order system. You will have to take the responsibility for filling the wrong address.

Question 24

Do you ship internationally?

Accepted Answer

Currently, we only ship to United States. We will try our best to bring our products to more regions in the world.

Question 25

Do you provide one-day shipping service?

Accepted Answer

Sorry, we do not have one-day shipping service, we use expedited shipping and the usual delivery time is around 3 business days.

Question 26

What carriers do you use?

Accepted Answer

Our orders are mostly fulfilled by Amazon.

Question 27

What's your return policy?

Accepted Answer

You can check the details on our return policy page, visit here .

Question 28

How long do I have to return the items?

Accepted Answer

Please contact us at cs@hisea.com and return the items within 30 days of receipt.

Question 29

Do you provide free exchange?

Accepted Answer

Sorry, we do not provide free exchange services, if you have questions about the products, feel free to contact us, our support team will take care of it.

Question 30

How to apply for returns?

Accepted Answer

Please drop an email to cs@hisea.com with your order number and reason, our support team will solve it for you.

Question 31

When will I get my refunds?

Accepted Answer

Usually, it will take 3-5 business days for you to receive the refunds after we confirmed your request.

Question 32

What payment methods do you accept?

Accepted Answer

We accept credit cards(American Express, Mastercard, Visa) and PayPal, Sezzle as payment methods.

Question 33

Can I pay using multiple cards or payment methods?

Accepted Answer

Sorry, our payment methods don't support using multiple cards or payment methods on one order.

Question 34

Do you charge tax for each order?

Accepted Answer

Currently we only have online sales channels and our company located in tax-free states, so you don't need to pay for taxes at the moment.

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